Welcome to Inventum Support

Inventum provides 24×7 remote support to its qualifying customers. All customers must register for support before they can access online resources, raise trouble tickets & chat with agents.

Global Support Center

Our 24x7x365 global support center is based in Noida, India. The same building also houses our engineering staff assuring rapid resolution to customer issues.


Support Registration & Tickets



Forms & Documents


RMA Form DOC – form in Microsoft Word (97) format

RMA Form Online – required when sending products back to Inventum for repairs. If not, please register a ticket describing problem with the equipment in question.

Live Agent Chat

Live Chat Software by Kayako

You must be registered before you can access chat. Please ensure you have a javascript capable browser with reasonable Internet speeds. The chat will open in a new window. Allow reasonable time for agent responses as some networks can be slow.

Online Product Manuals

Service Gateway Product Guide

UNIFY Product Guide

Available only for registered customers and partners.